Privacy Policy

Introduction

TrackKingdom ERP (“TrackKingdom”, “we”, “our” or “us”) provides a business management software platform and related website services. This Privacy Policy describes how information may be handled when you use the TrackKingdom website, submit an enquiry, request an ERP demonstration, communicate with us or use services that link to this policy.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a particular activity, we will rely on consent or another lawful basis as required.

Information We May Collect

Depending on how you interact with TrackKingdom ERP, we may collect information including your name, email address, phone or WhatsApp number, country, company name, industry, number of users, locations, warehouses, current software, enquiry type, requested ERP features, preferred demo date or time, and messages you send us.

Where available through our website infrastructure, technical information may also include IP address, browser or device information, pages viewed, referral information and similar website usage data.

How We May Use Your Information

• Respond to sales, pricing, product and general enquiries.
• Arrange and personalise TrackKingdom ERP demonstrations.
• Understand your business requirements and requested ERP functionality.
• Communicate with you about an enquiry or service relationship.
• Operate, maintain, troubleshoot and improve our website and services.
• Protect our website and systems against misuse, spam, fraud or security threats.
• Maintain appropriate business and communication records.
• Comply with applicable legal, regulatory or contractual obligations.

Cookies and Technical Data

Our website may use cookies or similar technologies required for website functionality, security, preferences, performance or analytics. WordPress, website plugins, hosting infrastructure or other services used to operate the website may also set or process cookies and technical information.

The exact cookies used may change as our website configuration changes. Where applicable law requires consent for non-essential cookies, appropriate consent controls should be provided.

How Information May Be Shared

We do not need to sell personal information in order to operate TrackKingdom ERP. Information may be disclosed when reasonably necessary to providers supporting website hosting, email delivery, business communications, security, maintenance, analytics if enabled, professional advice, or where disclosure is legally required.

Service providers may process information according to their own contractual obligations and privacy practices.

Data Retention

We may retain personal information for as long as reasonably needed for the purpose for which it was collected, including responding to enquiries, maintaining business records, supporting an ongoing relationship, resolving disputes, protecting legitimate interests and meeting legal or regulatory requirements.

When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable law.

Data Security

We aim to use reasonable administrative, technical and organisational measures appropriate to the nature of the information we handle. These measures may include access controls, account permissions, hosting security, backups and other safeguards used in operating website and software services.

No website, network, storage system or electronic transmission can be guaranteed to be completely secure.

International Processing

TrackKingdom ERP is intended for businesses in multiple markets. Our website, hosting, email, software infrastructure or service providers may therefore involve processing or storage in countries other than the country in which you are located. Where required, appropriate safeguards should be used under applicable privacy law.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights relating to personal information we hold about you. These can include rights to request access, correction, deletion, restriction, objection or portability, and to withdraw consent where processing is based on consent.

These rights may be subject to legal exceptions. We may need to verify your identity before completing certain requests.

Third-Party Websites and Social Media

Our website may link to third-party websites or services, including social media platforms such as Facebook and Instagram. Their privacy practices are controlled by those third parties and are not governed by this Privacy Policy. We encourage users to review their privacy information.

Children’s Privacy

TrackKingdom ERP is a business software platform and our website is not designed as a service directed to children. We do not intend to knowingly collect personal information from children in a manner inconsistent with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy as TrackKingdom ERP, our website, our service providers or applicable requirements change. When updated, the “Last Updated” date at the top of this page should also be revised.